The General Administration of Quality Supervision, Inspection and Quarantine will revise and perfect the draft of the automobile three bags.

Consumers hired old cows and took cars with no complaints. They called them “old cows pull the broken car.” At auto shows where the car manufacturers gathered, consumers invited migrant workers to smash and repeatedly repair unsuccessful cars. The fierce scenes emerged in recent years for the sake of rights protection, revealing the helplessness of Chinese consumers in the face of car quality problems.

In order to protect the legitimate rights and interests of consumers of home-use automotive products, the AQSIQ recently drafted the “Responsibility Regulations for the Repair, Replacement, and Return of Household Automotive Products (Draft for Solicitation of Comments)” in accordance with relevant laws and regulations, and solicited opinions from the public.

On the afternoon of the 26th, in the AQSIQ meeting room, eight representatives of consumers, five representatives of automobile manufacturers, and representatives of two sellers expressed their views on the draft of the automobile three-bag, and witnessed by numerous media and the legislators of department regulations. A unique interactive exchange.

Is there a play in the car three bags?

Looking back at the process of gestation in the past three years, the auto three packs have experienced numerous speculations about the "three-car package will be introduced." "The wolf is coming," and there is no doubt that there is a strong distrust in the introduction of the auto three bags.

For example, after publicly soliciting opinions on this version of the automobile Three Guarantees Draft, an automotive professional website's survey results on the automobile Three Guarantees show that 29% of the respondents who believe that the automobile “Three Guarantees” can be successfully introduced will not be considered. 29% of the respondents said that they did not think that it was 42%.

Consumers' "can't believe" is undoubtedly the irony of the domestic auto consumption environment, and it is also the starting point for the transformation of government functions.

At the legislative hearing, Liu Zhaobin, director of the Quarantine Division of the General Administration of Quality Supervision, Inspection and Quarantine, pointed out that at present, China has become a big country for automobile production and consumption. Automotive products have entered the homes of ordinary people, and family car sales have accounted for more than 80% of car sales. According to the statistics of the China Consumers Association, in 2010, there were more than 20,000 complaints regarding the acceptance of automobiles, an increase of 51% year-on-year. In order to protect the legitimate rights and interests of consumers, it is imperative that relevant laws and regulations be regulated.

From the perspective of product characteristics, the introduction of three bags of products have the "three high" features: First, high prices; Second, high technical content; Third, high consumer complaints. The automobile Three Guarantees Regulations are also formulated on the basis of fully drawing on domestic and foreign mature legislation and practical experience, and have stronger operability.

With the rapid development of the automotive industry, market competition has become increasingly fierce, and the level of automotive after-sales service has also been greatly improved. The practical experience of the automobile Three Guarantees is increasingly rich. At the same time, as China's accession to the World Trade Organization, the industrial structure of the automobile and the consumer market have undergone tremendous changes, the ability and level of handling of product disputes and disputes between government authorities and consumer organizations have also greatly increased. The promotion, complaints and reporting system for automobile quality problems has also been preliminarily established, laying a good foundation for the formulation of the “Three Guarantees” regulations for automotive products.

Liu Fang, a consumer representative, told the Xinhua News Agency reporter that the introduction of the “Three Guarantees” vehicle is a general trend. Today’s legislative hearing will make him more confident in the introduction of the “Car Three Guarantees”. Liu Fang hopes that the auto three bags can be introduced earlier: “As long as the big issues such as returning can be solved on the line, more detailed problems are gradually broken in and resolved. The most important thing is to let consumers feel confident of rights protection from the introduction of auto three packs. ”

Senior human rights lawyer Qiu Baochang told reporters: “Chinese auto consumers have always faced difficulties in proofing, difficult to identify, and difficult to exchange. Under the current legal system, the introduction of auto three packs is very necessary and unstoppable, especially legislative hearings. The successful convening of the car made the car three bags closer to consumers."

Liu Zhaobin said on behalf of dealers who spoke at the scene that after the laws and regulations are completed, they will definitely leave the transition period between the manufacturer and the dealer.

Is there a way for cars to return or exchange goods?

“Consumers are not obliged to point out defects in the car and spend money to identify defects in the manufacturer!” At the hearing, the consumer representative from Chengdu Zhang Yi used personal experience to tell the story of the car driver’s difficulty in asking for a return or change of car. It is difficult to defend rights.

The car engine purchased by Zhang Yi had a cylinder explosion during the warranty period, but encountered a lot of trouble during the maintenance process. The manufacturer believes that the explosion of the car does not belong to quality problems, but because of improper use of the consumer, and finally left a "have the ability you sue." In desperation, Zhang Yi can only go to technical organizations to identify the nature of the problem of the car.

"I have spent more than 10,000 yuan in Chengdu on the identification. I did not expect that the manufacturers did not recognize the identification results of Chengdu's accreditation bodies and that they needed a national-level accreditation body." Ten thousand yuan, and the conclusions issued are very vague. "The cost of rights protection is actually higher than the price of the car. It is not necessarily a win. It is too difficult for the car to safeguard its rights." Zhang Yi sighed.

The representative of the hearing and Long Wujun, director of the Quality Assurance Department of Beijing Hyundai Motor Co., Ltd., also admitted that the current game capabilities of consumers and manufacturers are not equal. "When consumers and manufacturers disagree with the quality of their products, what do they listen to? Now it seems that they still listen to more manufacturers." Long Wujun said.

In order to change the disadvantaged position of consumers, Zhang Yi suggested that manufacturers should bear the burden of proof. "In the event of a dispute, manufacturers need to provide concrete evidence that consumers are improperly used, such as the flooding of engines. If it is impossible to present such evidence, then the problems that arise in the automobile will require the manufacturer to entrust the certification, otherwise it should be considered a car. The quality problem should be borne by the manufacturer."

Qiu Baochang also believes that automobile manufacturers should be responsible for the proof of “improper use” of consumers within the period of validity of the automobile Three Guarantees, otherwise they should be compensated.

The problem of automotive qualification is due to the lack of third-party appraisal agencies in China. Wang Jian, a consumer representative, pointed out that the automobile quality appraisal urgently needs to solve the problem of who has the final say. This requires the determination of the qualifications of the appraisal agencies and personnel, and the automaker must also recognize the conclusions of these accredited agencies. .

"It is also necessary to regulate the cost of the appraisal. It is necessary to determine the corresponding charging standards for different appraisal contents and to express and publicize them." Wang Jian said that this can also solve the problem of difficult car quality appraisal to some extent.

In fact, the regulation of automobile quality appraisal agencies is also the expectation of auto dealers and manufacturers. According to the representative of the hearing and the Secretary-General of the All-China Federation of Automobile Dealers Association, Han Feng believes that if the quality of automotive products is to be implemented in an orderly manner in accordance with relevant regulations for the repair, replacement, and return of goods, it is necessary to have a stipulated third-party appraisal agency and guarantee their independence. , authoritative and technical.

Qi Yuanbo, the representative of the hearing department and the director of the Quality Management Department of Great Wall Motor Co., Ltd., said that we also hope to standardize the third-party qualification of auto quality problems as soon as possible, which helps define the responsibilities when the dispute arises.

According to the officials of the General Administration of Quality Supervision, Inspection and Quarantine, the General Administration of Quality Supervision, Inspection and Quarantine will further comprehensively analyze the draft of the automobile three-bag package, and will again revise and improve it. It will focus on five areas of work: First, improve supporting standards and management practices; It is an appraisal organization implementation and organization preparation for the automobile Three Guarantees; thirdly, it carries out the propaganda and implementation work of the automobile Three Guarantees regulations; fourthly, it establishes an expert database consisting mainly of professional and technical personnel; Fifth, it establishes the automobile Three Guarantees Information System and incorporates it into the automobile. Corporate credit system.

What does the auto three packs bring us?

At the legislative hearing, the reporter noticed that many consumers were deeply envious of the consumption environment of the auto countries. The new car has run more than 10,000 kilometers. The consumer representative of the two DSG gearbox assemblies has been replaced by Gao Zheng. The warranty standards for the mass of automobile-related parts and components sold by the general public in the United States are far higher than those in China.

"Two gearbox assemblies cost 160,000 yuan. What will happen if we have a four-year warranty?"

There are also consumer representatives who bluntly stated that in the United States, the three-packet car expiry time given by the public is not less than 4 years or 80,000 kilometers, and Kia is not less than 5 years or 100,000 kilometers. In contrast to the prices of the two countries, China’s car prices are significantly higher than the United States.

In fact, stringent laws and regulations not only can better protect the rights of consumers, but also play a guiding role in the healthy competition of the industry. The use of laws and regulations that protect consumers has forced the transition of the automotive industry to success. For example, the US car insurance policy, also known as the lemon law, is one of the important reasons for the introduction of policy makers realize that disputes between consumers and local vehicle manufacturers are incapable of defending their rights, and buying foreign brand products will affect the United States. In the development of the automobile industry, the lemon law was formulated to help consumers safeguard their rights and bring the development and competition of the auto industry to the right track.

Liu Zhaobin pointed out that the automobile three-bag package can promote fair competition among enterprises and maintain a normal market order. At the same time, the Automobile Three Guarantees Regulations set out more specific requirements for the production and sales of automobiles in terms of product quality and service quality, which will help motivate auto companies to provide consumers with better products and better services to the automotive industry. Development has a positive role in promoting.

This time, the auto three packs comment gathering is at a time when the Chinese auto industry has positioned the “Twelfth Five-Year Plan” as a shift from a big automobile country to a powerful automobile country. Under such a background, the introduction of the automobile Three Guarantees is also indispensable, which is not only representative of the general public. The popular sentiments of consumer interests are also the pains to be experienced in the transformation and upgrading of China's automobile industry, as well as the opportunistic opportunities for the construction of a powerful automobile country. It is also the need for a full and perfect socialist legal system with Chinese characteristics.