Rent a car to be careful of where the pitfalls are

In recent years, the car rental industry has developed rapidly. However, while consumers enjoy the convenience of car rental services, they must also beware of the consumption traps set by car rental companies.

Not long ago, Mr. Fang rented a car at a car rental company in Zhenjiang for a ten-day lease term. When the rent was paid, he also paid an illegal deposit of RMB 2,000 in accordance with the agreement of both parties. The merchant stated that as long as no violation record was found after the vehicle was returned, the deposit could be refunded within 20 days.

Ten days later, Mr. Fang’s car had been used up. While he was waiting for the merchant to return the deposit, he received a text message from the other party saying that he had recorded a violation during the rental period. Mr. Fang called the Zhenjiang Traffic Control Department to inquire. However, because the rented car was a foreign brand, it was unable to identify the record of violation at that time.

The record of violations cannot be found. Is it possible that there was no violation of the rules originally, but rather an excuse for the merchant to detain the deposit? In order to prevent himself from being deceived, Mr. Fang made a complaint to the industrial and commercial department, hoping to help him recover the deposit.

After receiving the complaint, the staff of Huangshan Industry and Commerce Office of Runzhou District of Zhenjiang City communicated with the car rental company. During this period, the other party indicated that it had returned all of the deposit to Mr. Fang, but since it was a credit card, it would take several days to get it.

The industry and commerce department reminds consumers that when signing a rental contract, they must carefully read the terms of the contract to prevent contract pitfalls. After the vehicle is returned, consumers should request the car rental company to produce the relevant violation certificate in the event of an illegal record. Once unfounded violation tickets are found, they can make a complaint or report to the relevant department.

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